My university ID does not have its full name on it and it keeps getting rejected. What to do?

[aadhikari-ewu]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Verification Help & Guidance

Hi everyone,

My university id only has its logo on it and no full name consequently, my request to get the educator access keep getting denied. Any way to solve this?

[metopism]

The system needs your name and institution name visible in the same document, so a university ID without the full name on it won't pass on its own. Easiest fix is pairing it with an official letter from your institution — most universities will issue an employment verification or faculty appointment letter on request through HR or the registrar, and that combined with the ID gives the system everything it needs.

Alternatively an official email from your university address (.edu or equivalent) submitted alongside the ID sometimes works since the domain itself establishes the institution. If neither of those get through, email education@github.com directly and explain the situation — some institutions just have non-standard ID formats and staff can manually review those cases.

[c20744531]

Hey, I'm not GitHub staff, but here's what usually helps:

Use a different document. Reviewers need to see your full name, the school's name, and proof you're currently there. Good options are a letter from HR or your department on school letterhead, a recent payslip, or a staff page on the school website with your name on it.
Match your GitHub profile name. It should be the same as the name on the document.
Take a clear photo. Good light, the whole document in the frame, nothing cut off or blurry.
Verify your school email. Add it to your GitHub account and confirm it before you reapply.
Turn on location access in your browser. It helps the application match you to your school.
If it's denied again, use the GitHub Education support form and say your ID has no name on it. They can tell you what they'll accept.

[aadhikari-ewu]

Yes a letter from HR that was sent to me did the trick!