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Santi (GitHub Support)

Jun 5, 2026, 10:31 AM UTC

Hi there,

Thank you for reaching out, and I’m sorry for the inconvenience this caused. I understand how important it is to regain access, especially when this was due to a payment issue rather than an intentional cancellation.

After reviewing your account, I can confirm that your Copilot Pro+ subscription renewal attempt on May 17, 2026 was unsuccessful due to a payment failure. The transaction was declined because the card did not have sufficient funds at the time.

Because the renewal could not be completed, the subscription was automatically canceled and your account was downgraded to Copilot Free.

I understand that you’ve now updated you…

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